116 111 and 116 000
From 01.01.2009, the Estonian Advice Centre coordinates through its sub-organisation social advice via Child Helpline 116 111, and from 01.01.2010, the Missing Children's Hotline 116 000. The objective of the service is to enable everybody to report about a child in need, forward the information to respective specialists and to offer children and other people primary social counselling and crisis counselling, if necessary. The service is provided in accordance with § 59 of the Republic of Estonia Child Protection Act, according to which every person is required to immediately notify the social services departments, police or some other body providing assistance if the person knows of a child who is in need of protection or assistance
Child Helpline 116 111 and Missing Children's Hotline 116 000:
• are nation-wide;
• work around the clock;
• are free of charge to the caller;
• callers are anonymous, but the client is informed that his/her speech was fixed (including, where appropriate, collect the information needed for the police);
• are available to all residents of Estonia and persons visiting, providing the service in Estonian, Russian and English.
The contractual partner is the Ministry of Social Affairs.
Additional Information: www.lasteabi.ee